Universal Fulfilment, owned and operated by Universal Fulfilment PTY LTD (referred to as Universal, Universal Fulfilment, We, Us, or Our), is dedicated to delivering high-quality services, and this policy outlines our ongoing commitment to managing your Personal Information responsibly.
We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth), which govern the collection, use, disclosure, storage, security, and disposal of your Personal Information. For further details about the Australian Privacy Principles, you can access a copy on The Office of the Australian Information Commissioner’s website at www.aoic.gov.au.
Personal Information refers to information or opinions that can identify an individual. Examples of the Personal Information we collect include names, addresses, email addresses, work email addresses, phone numbers, social media profiles, and payment information.
We acquire this Personal Information through various channels, such as interviews, form submissions, interactions on our website/platform, newsletter subscriptions, correspondence via telephone or facsimile, email communications, and through our website www.universalfulfilment.com. Additionally, information may be sourced from your website, media, publications, publicly available sources, cookies, and third-party providers. We do not guarantee the policies or links of authorised third parties.
The primary purpose of collecting your Personal Information is to provide our services to you, furnish information to our clients, and for marketing purposes. We may also use this information for secondary purposes closely related to the primary purpose, where such use or disclosure is reasonably expected, including:
You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When collecting Personal Information, we will explain why we are collecting the information and how we plan to use it, where appropriate and possible.
Marketing
We may utilise your Personal Data for marketing purposes, and you will receive marketing communications from us if you have signed up for and/or use our Website. To opt out, please email: info@universalfulfilment.com.
Third Parties
While we primarily collect Personal Information directly from you, there may be instances where third parties provide us with information. In such cases, we take reasonable steps to ensure your awareness of the information provided by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed to third parties with your consent, our employees, contractors, and/or related entities, or as required/authorised by law.
Security of Personal Information
We store your Personal Information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure. Our company is hosted on the Bluehost platform, ensuring data security through secure servers behind a firewall.
When your Personal Information is no longer needed, we take reasonable steps to destroy or permanently de-identify it. Most Personal Information is stored in client files for a minimum of 7 years.
Access to your Personal Information
You can access and update your Personal Information, with exceptions, by contacting us in writing. While there’s no charge for access, an administrative fee may apply for providing a copy. Identification may be required to protect your Personal Information.
Maintaining the Quality of your Personal Information
We strive to keep your Personal Information accurate, complete, and up-to-date. If you find inaccuracies, please notify us promptly to update our records and ensure quality services.
Cookies and Other Tracking Technologies
We may use cookies to track preferences and collect general statistical information. Another company may place cookies on your computer to gather non-personally identifiable information for aggregated statistics.
Policy Updates
We reserve the right to modify this privacy policy. Changes take effect immediately upon posting on the website. Material updates will be notified to keep you informed about the information we collect, how we use it, and any disclosure circumstances.
Privacy Policy Complaints and Enquiries
For privacy-related queries or complaints, or to opt-out of data processing, please contact us at:
Universal Fulfilment
Head Office: 7/36 Newheath Dr Arundel 4214 QLD Australia.
